MedVoice is seeking a skilled and client-centric RCM Client Manager to manage and grow key accounts within our Revenue Cycle Management function. This position plays a crucial role in ensuring seamless service delivery, fostering strong client relationships, and supporting long-term client retention and satisfaction.
Key Responsibilities:
- Build and strengthen long-term relationships with assigned RCM clients, ensuring high levels of satisfaction and engagement.
- Monitor daily billing and collections performance to proactively identify risks, delays, or potential issues.
- Collaborate closely with the RCM Billing Team to address and resolve any billing or collections-related concerns promptly.
- Track the status and progress of all RCM-related matters for your designated clients, ensuring timely follow-ups and resolution.
- Maintain consistent, professional communication with clients to provide updates, address inquiries, and reinforce partnership value.
- Oversee the accurate and timely delivery of RCM services, ensuring alignment with client expectations and contractual agreements.
- Support clients with key RCM processes, providing guidance and solutions that align with their operational needs.
- Prepare and deliver detailed weekly and monthly performance reports, highlighting key metrics, trends, and recommendations.
- Keep open lines of communication with both clients and the MedVoice leadership team to ensure transparency and alignment.
- Drive client satisfaction and loyalty, aiming to achieve 100% retention of all assigned RCM clients.
Ideal Candidate Profile
- Minimum of 5 years of experience in a direct client-facing or account management role, preferably within the RCM healthcare industry.
- At least 8 years of hands on experience in RCM billing, with a strong understanding of end-to-end revenue cycle processes.
- Familiarity with medical credentialing processes is highly desirable.
- 3+ years of experience in a team lead or supervisory role within an RCM environment is preferred, demonstrating the ability to guide and support team performance.
- Strong interpersonal and communication skills, with the ability to manage client expectations and build long-term relationships.
- Detail-oriented, analytical, and capable of identifying and resolving billing or process-related issues proactively.
- Proficient in relevant RCM software and systems; knowledge of industry-standard tools is a plus.
Interested candidates can share resumes to shilpav@medvoiceinc.om