From Onboarding to First Payment in Under 3 Weeks

ABC Medical Transport achieved near-perfect billing performance from day one without a single claim backlog.

Non-Emergency Medical Transport · New Customer Onboarding · Revenue Cycle Management

3 WEEKS

Time to first payment received

99.3%

First-pass claim acceptance rate

99%+

Net collection rate

The Challenge

ABC Medical Transport launched as a new NEMT provider with zero billing history, no in-house coding team, and immediate pressure to generate revenue. For NEMT startups, the early months are make-or-break: one denial backlog, one credentialing delay, or one payer configuration error can set a new operator back by 60–90 days.

They faced three specific risks entering the market:

The Solution

ABC Medical Transport partnered with us to manage their complete revenue cycle from day one. Rather than billing reactively, our team front-loaded the critical setup work. From payer enrollment, trip documentation review to claim scrubbing protocols, a process that ensured when live claims went out, they went out clean.

Onboarding Timeline

Week 1

Payer enrollment & billing workflow configuration

Payer-specific rules loaded, trip documentation standards reviewed, EDI setup completed.

Week 2

Claim scrubbing, submissions & denial prevention protocols

Every claim pre-validated against payer edits before submission. Zero surprises on go-live.

Week 3

Payments hit the bank account

Real revenue in under 21 days. First-pass acceptance rate: 99.3%.

The Results

Within 21 days of signing on, ABC Medical Transport was generating real, predictable revenue a result that most new NEMT operators don’t see for 60–90 days.

✓ Payments in 3 weeks

Eliminated the cash flow anxiety typical for new NEMT operators. Revenue arrived before most providers even finish credentialing.

✓ 99.3% first-pass acceptance

Industry average sits at 85–90%. ABC Medical Transport launched at 99.3% nearly every claim cleared on the very first submission.

✓ 99%+ net collection rate

Minimal revenue leakage from denials or write-offs. Every dollar of earned revenue was captured and collected.

✓ Clean billing from day one

No backlog. No denial pile-up to dig out from. Compliant claims from the very first submission, every time.

“We were brand new to billing and honestly nervous about how long it would take to see any revenue. We had payments hitting our account in under a month we didn’t expect that.”

— Owner, ABC Medical Transport

Why It Worked

The results ABC Medical Transport achieved weren’t accidental. Three factors drove the outcome:

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