Medical Coding Discovery Questionnaire.
🔄 Current Workflow & Systems
What EHR/EMR system are you currently using?
Are you using a coding platform or software today (e.g., 3M, TruCode, Optum)?
📈 Volumes & Metrics
What is your average monthly coding volume (e.g., number of encounters, charts, or procedures)?
What is your typical coding turnaround time?
❌ Challenges & Pain Points
What are the biggest challenges you’re currently facing in medical coding? (e.g., backlog, coder shortages, audit risk, claim denials, inconsistency, speed)
Are you experiencing any issues with coding accuracy or compliance?
Are there particular specialties or encounter types that are more problematic?
🤖 Automation & AI Readiness
Have you used or evaluated any AI-assisted coding tools before?
What are your expectations or goals from using AI in coding?
Are there concerns around adopting automation (e.g., accuracy, compliance, coder adoption)?
📊 Reporting & Oversight
What KPIs or performance metrics are important to your team? (e.g., first-pass yield, coder productivity, audit pass rate, denial rate)
How do you currently track coding quality and performance?
🧩 Integration & Decision-Making
Are there any integration requirements we should be aware of (e.g., HL7, API, specific vendor compatibility)?
Who would be involved in the decision-making or implementation process?
What is your ideal timeline for exploring or implementing a new solution?
Any additional comments or information you'd like to share?
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